Hours of Operation

Currently, we are on the road Monday – Fridays from 9 a.m. to 5 p.m.

Service Area

Chico, CA.

We adhere strictly to our service range, which is a 15 minute drive from 99 and East First Avenue. Please be sure you are within our service range prior to scheduling. We also offer a walk in wellness clinic in Forest Ranch every 3rd Wednesday from 10 a.m. to 2 p.m. Please see our Facebook Page for Updates.

How to Schedule an Appointment

Call, Text or use the Contact Form on the Home Page. We will get back to you within 24 business hours.

All appointments are scheduled with a 1-hour arrival window to account for traffic delays and variable appointment durations. You must be available for the window duration as we are not able to guarantee a specific time request.

What if I Need to Reschedule?

There is a 24 hour cancellation policy so that we can help another pet in need. An automatic cancellation fee of $50 applies for cancellations within the 24 hours.

If we travel to your house and you are not available or if you cannot find your pet you will be charged $99 for the visit. We will wait a MAXIMUM of 10 minutes prior to departure. Please be sure your cat is placed into a secure spot well before our arrival.

What to Do Prior to Appointment

Ahead of time: Fill out the new client and new pet forms on this website if appropriate. Give yourself time to acquire and upload any past medical records you would like us to review before the visit.

Day of Appointment: Be sure you can find your cat! It is recommended to sequester them in a bathroom or laundry room for easy collection. Collect a fecal sample.

Where are the Pets Examined?

We are a mobile, single doctor veterinary clinic (not a house call service) – we examine pets inside the vehicle where we have access to our scale and all of our equipment. We will chat with you by telephone or outside of the vehicle.

What if my Pet is Aggressive?

We work with dogs and cats of all breeds, sizes and temperaments. However, if your pet shows any signs of aggression (baring teeth, growling, snapping etc.) you will need to place a muzzle on them for everyone’s safety. If you cannot safely place a muzzle on your pet we will not be able to perform anything other than an ‘exam at a distance.’ You will still be charged for the house call and examination fee.

Payment Options

We accept Visa, Mastercard, American Express. We accept Care Credit.
Balance is due at the time of service.

Additional Information

We reserve the right to refuse service to anyone if we do not feel we are a good fit.

We travel in a 26’ long mobile veterinary clinic (12’ vertical clearance) We can only accommodate home visits for clients with plenty of room for parking. If parking is not guaranteed to be available a plan should be made ahead of time to meet at a suitable location.

Prior to Our Visit: Please obtain any records including prior proof of vaccinations if applicable and email them to smith@familymobilevet.com. Cats should be sequestered to a bathroom or other easily accessible location prior to their visit and need to be placed in a carrier at the time of visit (we can supply a carrier if needed). Please ask us if you have any questions prior to the visit.