Hours of Operation
Business Hours are Monday through Friday (barring school holidays) from 9 a.m. to 5 p.m
We take appointments for at home visits in Chico. We also do walk up visits at the Silver Dollar Fairgrounds, and in Forest Ranch and Paradise. See calendar for or book online for specific dates and times.
How to Schedule an Appointment
Call, Text or use the Contact Form on the Home Page. We will get back to you within 24 business hours.
All appointments are scheduled with a 1-hour arrival window to account for traffic delays and variable appointment durations. You must be available for the window duration as we are not able to guarantee a specific time request.
What if I Need to Reschedule?
CANCELLATION POLICY AT HOME VISITS: We require 24 hours notice for cancellations so that we can book another pet in need. If you cancel with less than 24 hours notice (but give more than 2 hours notice) there is a $99 cancellation fee. *You must text or call to cancel, as emails may not be received in a timely manner.
NO SHOWS (Persons and Animals) and VERY LATE CANCELLATIONS for AT HOME VISITS (<2 Hour Notice): We will wait a maximum of 10 minutes at your home prior to moving on. You will be charged the full consultation price as a cancellation fee.
LATE CANCELLATION POLICY FOR PARKED CONSULTS (<2 Hour Notice): $50 and we may require the exam fee as a deposit to rebook.
What to Do Prior to Appointment
Ahead of time: Fill out the new client and new pet forms on this website if appropriate. Give yourself time to acquire and upload any past medical records you would like us to review before the visit.
Day of Appointment: Be sure you can find your cat! It is recommended to sequester them in a bathroom or laundry room for easy collection. Collect a fecal sample.
Where are the Pets Examined?
We are a mobile, single doctor veterinary clinic (not a house call service) – we examine pets inside the vehicle where we have access to our scale and all of our equipment. We will chat with you by telephone or outside of the vehicle.
What if my Pet is Aggressive?
We work with dogs and cats of all breeds, sizes and temperaments. However, if your pet shows any signs of aggression (baring teeth, growling, snapping etc.) you will need to place a muzzle on them for everyone’s safety. If you cannot safely place a muzzle on your pet we will not be able to perform anything other than an ‘exam at a distance.’ You will still be charged for the house call and examination fee.
We accept Visa, Mastercard, American Express. We accept Care Credit.
Balance is due at the time of service.
We reserve the right to refuse service to anyone if we do not feel we are a good fit.
We travel in a 26’ long mobile veterinary clinic (12’ vertical clearance) We can only accommodate home visits for clients with plenty of room for parking. If parking is not guaranteed to be available a plan should be made ahead of time to meet at a suitable location.
Prior to Our Visit: Please obtain any records including prior proof of vaccinations if applicable and email them to email@example.com. Cats should be sequestered to a bathroom or other easily accessible location prior to their visit and need to be placed in a carrier at the time of visit (we can supply a carrier if needed). Please ask us if you have any questions prior to the visit.